Service Designer

We are looking for a Service Designer passionate on advocate and transmit people-centered mindset into every project that will collaborate within an interdisciplinary team to plan, visualise and define new user and service experiences with a focus on service design, relying on a wide range of skills, from research design to experience and service design. Using design research techniques and service design methodologies to mould the experience, services, systems and brands that the end-users live through products alongside clients and project stakeholders. Passionate on advocate and transmit people-centered mindset into every project.

In this role you will:

• Identify and translate client’s business needs into innovation opportunities.
• Collaborate with other designers (UX, writers and graphic) to deliver one single solution.
• Collaborate in strategic research activities (research strategy, ethnographic based user research, secondary research, UX research…) collaboratively with the team and client.
• Execute system mapping, customer journeys, scenarios and service specifications.
• Analyse research data identifying and generating meaningful insights and behavioural patterns.
• Design concept journeys, blueprints, and roadmaps that communicate how the end-to-end user experience can be elevated.
• Maintain trustworthy relationships with the client, receiving acknowledgements during the whole service development lifecycle.
• Facilitate workshops with heterogeneous groups of clients and stakeholders.
• Define and structure deliverables consistent with project goals.
• Create presentations and design strategy documentations.
• Generate insights through research with users, client and stakeholders to shape a holistic view of the end-to-end experience
• Collaborate with product owners and leaders to drive strategies.
• You will participate in the design and execution of the project
• You will design solutions adapted to the needs of the client and the project through the use of innovation methodologies
• You will have direct communications with customers, teams and internal stakeholders during the development of the project
• You will be part of a team that delivers the highest quality in all projects and initiatives
• You will work with different client types, you will be continuously learning and challenging your status quo

Experience and competencies you already have:

• Minimum of 2+ years experience designing complex service design systems (including, but not mandatory) ecommerce projects
• Thought strategic thinker.
• You have a strong point of view about the role of service design and the benefit it brings.
• You can conceive and sell design vision internally and with clients.
• You can lead the design and implementation of strategy; directing the evaluation of strategies and policies to ensure business requirements are being met.
• You know how to share best practice and can coach others.
• You can look at strategic service design end to end.
• You know how to give direction on which tools or methods to use.
• You are experienced in meeting the needs of users across a variety of channels.
• You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business.
• You know how to apply strategic thinking in how to provide the best service for the end user.