Technology

Service Designer

Archived
Full Time

Grupo IS

job description

Experience :

  • OP (1 year of experience)
  • Business analyst (1 year of experience)
  • service design
  • UX
  • Retail / Banca / Telcos

Technical knowledge:

  • Service blueprint generation
  • Agile methodologies
  • Prototyping
  • Creation of customer journeys
  • prototyping tools
  • collaboration tools
  • Flow documentation tools
  • Office

Functions:

  • Design based on a genuine understanding of the purpose of the service, the demand for the service, and the ability of the service provider to deliver that service.
  • Build a unified and efficient system instead of component by component, which can lead to poor overall service performance.
  • The design of services must adhere to the business model established for electronic commerce
  • Build information flows that allow: standardizing the data, making it available, easy to transmit throughout the execution of the service and reusable for areas and services that converge.
  • Design and execute the collaborative dynamics for the design of the services to be developed
  • Construction of the documentation (service blue print, journeys, flows) that supports the definition of the projects implemented in the area

Main responsibilities:

  • Identify impacts between areas and solve interactions between them for the best operation of the project
  • Documentation of processes through service blue prints, flows, etc.
  • Raise the level of quality in the definition and execution of eCommerce initiatives
  • Improve the satisfaction rate of our customers
Location
Ciudad de México, CDMX
Type
Full Time
Industry
Technology
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