Service Designer

We are looking for a Senior Service Designer to join our Experience Design Team. Our mission is to define, design, and deliver the best possible experience to our customers through our innovative products and service.

As a service designer, you will be working with cross-functional teams to identify our rider’s needs and opportunities and define the service roadmap and strategy.

Responsibilities

• Develop innovative service solutions to solve our rider’s potential pains and find opportunities to enhance our user experience
• Work collaboratively with key internal teams championing of a human-centered approach to designing, defining, testing and delivering services
• Create relevant user profiles, scenarios, use cases and explore the holistic experience to create the service value propositions
• Include metrics to help monitor service performance through time
• Understand the technological challenges of our design and work collaboratively with cross-functional teams of designers, researchers, engineers and product managers amongst others
• Facilitate workshops and lead multidisciplinary activities
• Use your analytical skills to identify the data required and interpret it to de-risk the decision-making process

Qualifications

• 8+ years of experience in service design
• Bachelor’s or Master’s degree in Design, Service Design, HCI, or a related discipline.
• Experience working with data to generate insights
• Experience with mapping, wire-framing, road map creation, and value proposition design
• Basic knowledge of design tools like Figma, Sketch, or others to create wireframes and express visually the design work
• A portfolio showcasing relevant service design work
• Proven problem-solving ability and strong user empathy
• Excellent verbal and visual communication abilities at all levels within the organization

Bonus Qualifications

• Experience in AI and Web3
• Interest in product inclusivity and accessibility