Service Designer

Finvivir
We are looking for SERVICE DESIGNER MIDDLE to Plan the design, interactions and implementation of end-to-end services, through user-centered methodologies, leading project activities to ensure a holistic design that meets customer needs, business objectives and ensuring that it is technologically viable.
RESPONSIBILITIES
-Plan the strategy to carry out the process of identification of user opportunities
-Ensure and validate the correct execution of the opportunity identification strategy
-Identify customer needs that translate into relevant business opportunities.
-Effectively communicate the results of the investigations to the project team and stakeholders.
-Define the service strategy through different mapping tools (Customer Journey and scalable Service Blue Prints).
-Ensure and validate the correct execution of the identification strategy and application of solutions
-Co-create desirable, viable and feasible solutions in the short and medium term.
-Collaboration with design teams and other profiles of the company to design and build holistic services and products.
-Design the implementation process and the appropriate metrics to ensure success.
-Design and build rapid prototypes, as well as prototypes that provide a higher level of fidelity and confidence.
-Ensure and monitor the correct application of solutions with users
-Ensure and validate the fidelity of the results obtained with the support of the strategies used in the project
-Present in an agile and accurate way to the interested parties (Stakeholders), the results of the entire strategy applied in the project
-Evangelize and train the different areas of the business on research and design with users.
-Manage the monitoring of the different actions through agile methodologies.
REQUIREMENTS
-Degree in Social Sciences such as Sociology, Anthropology, Psychology
-3 years of experience in projects with the application of User-Centered Design (UCD) methodologies (Design Thinking, Design Sprint). and knowledge of the methodology
-2 years of experience in Management of research and innovation projects
-3 years of experience in Development and co-creation of prototypes and MVP’s
-Desirable UI/UX experience
-Knowledge of research methods for user experience design (Familiarity with research and synthesis tools).
WE OFFER
-Competitive salary in monthly payment
-Benefits of law
-2 extra days of vacation
-SGMM
-Credits to employees
-School scholarships
-Training and development
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