Agency / Consultancy

Senior Service Designer

Archived
Full Time

Babel

What are we looking for?

4 years of experience

Essential for the application:

  • Explain service design process in your book.
  • Remarkable experience applied in Human Centered Design.
  • Technical skills requested
  • Service design tools: service blue print, customer journeys, stakeholder maps, customer lifecycles, service safari, business, model canvas.
  • Research with users (qualitative and quantitative): Knowledge necessary to apply and control research methodologies with users… shadowing, in-depth interviews, surveys, validation.
  • Analysis and identification of risks: possible solutions through prospective planning.
  • Strategic design centered on users and Design Thinking: ability to articulate concepts. facts and hypotheses, for decision making, contemplating future implementations of that decision making. Understands design in a holistic way, impacted by its practice in culture, organizational structure, people management or change management.
  • Tangibilization of concepts: the ability to work with abstract concepts directed towards making design decisions, generating solutions and courses of action, based on systematic and visual thinking.
  • Business modeling: knowledge of the principles of business model design, as well as its own tools and techniques, Generation of synergies between business objectives and customer experience.
  • Behavioral Economics: Know the cognitive and emotional elements that are involved in people’s decision-making process and apply them in their design practice.
Location
Mexico City, Mexico
Type
Full Time
Industry
Agency / Consultancy
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