Service Designer

We are looking for a Senior Service Designer to join our fast-growing HXD team to build outstanding user experiences and who thinks deeply about people and processes. We’re seeking a results-oriented designer who is an advocate for user-centred design, loves getting into the weeds with product design, and has an outstanding talent and passion for translating complex tasks into simple interactions.

You have a curious and creative attitude and is an advocate for the user with attention to detail. You’ll contribute to crafting the design culture and process and collaborate on big and meaningful design challenges. You’re looking to join a dynamic, diverse, and hard-working team that will shape the future of bp and our world.

Key Accountabilities

• Turn insights and opportunities into differentiating service experiences.

• Use service design tools to build a user journey map that identifies problems and issues within a service that need to be addressed.

• Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem.

• Find opportunities to improve user experience across different touchpoints and articulate the dependencies and complexities across them to partners.

• Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services.

• Use service blueprints to advise the strategy of a service or product.

• Evaluate effectiveness of design from customer and partner perspectives, considering user needs and reactions when evaluating efforts and trade-off decisions.

• Use prototypes to communicate product-line concepts, narratives, and experience value propositions.

• Apply one or more usability research methods to research questions for one’s design area.

• Recommend possible solutions based on research results, ensuring they are insightful and measurable.

• Work closely with designers to develop prototypes that help to answer research questions, resulting in features based upon scenarios.

• Understand how to structure research and basics tests to reduce the risk of confirmation bias and one other type of bias impacting the results.

• Produce simple designs that clearly communicate the product or system, regardless of its complexity.

• Build designs with an information structure and navigation that anticipate user paths and logical process flows.

Education & Experience

• BS/MS Degree; preference for Human Computer Interaction, Service Design, or Computer Science; or equivalent experience

• Experience working as a service designer with an in-house Design team or at a Design agency.

• Experience in an IT business interface role – successfully balancing business needs within a project.

• Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment is a plus.

• A portfolio that highlights your approach to problem solving coupled with your skills in research, user experience, and design (both visual and interaction)

• Strong written and verbal communication skills.