Service Designer

You will be working with a multidisciplinary team of designers and experts to create solutions for digital and physical channels. Your daily tasks will include generating ideas, employing creative ways to prototype them, and transitioning them into real services. It will be done in cooperation with various departments within the company to ensure that customer deliveries are made promptly.

Responsibilities:

• Apply Design Thinking to understand and solve for problem spaces throughout service lifecycles
• Identify customer needs and offers solutions to their requests
• Develop and deliver progress requirements, documentation and presentations
• Participate in the delivery of a different projects, defining project scope, goals and deliverables in collaboration with key stakeholders
• Facilitate meetings and workshops to collect stakeholders’ input
• Partner with development teams and business leaders to drive successful implementation of great experiences online and offline
• Conduct research activities during the planning and early design of solutions
• Conduct multivariate testing of alternate design solutions
• Synthesize findings and translate them into actionable insights for user experience perspective
• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment

Skills and experience:

•  3+ years of professional experience executing products and services to the market that have taken advantage of applied Service Design practices
• Prototyping  and design thinking skills as well as digital perspective
• Strategic thinking and user focus
• Agile working practitioner
• Bachelor’s degree in a related field
• Advanced English: fluent in any spoken and written communication