Senior Service Designer

This role will support Rebellion’s cybersecurity product line — Nova. You will research new models for managing risk and building trust, transform the way cybersecurity experts identify, monitor, and mitigate threats to mission-critical systems, and create new patterns for human-machine interaction, allowing cybersecurity experts to manage risk at a scale not currently possible. You’ll work closely with Rebellion’s product and engineering teams to understand new technology and design ways that we can provide our users frictionless access to it. A job well done means our users across the Department of Defense have the information they need at their fingertips; they will be freed from manual processes and able to focus on decision-making and achieving mission goals.

The ideal candidate is comfortable managing and executing the end-to-end service design process including user research, facilitation, process & journey mapping, concept generation, storyboarding, and even some prototyping. They are passionate about using emerging technologies to solve problems and interested in learning more about Artificial Intelligence. The strongest candidates are experts in systems thinking and deeply passionate about understanding human behavior. Expect to drive and coordinate the service design process for your products and gain consensus across Rebellion’s internal stakeholders (Product Management, Engineering, Design, Customer Success, etc).

What your mission is:

• Conduct user research, facilitation, and co-creation sessions that engage stakeholders and users in the design process.
• Create design assets that communicate research effectively and equip the whole team with a deep understanding of our customers and end-users.
• Prioritize the highest-impact design directions to achieve key outcomes for our customers
• Adjust methods and iterate quickly as changes in product direction or new user insights arise.

You may be fit for this role if you:

• Care deeply about empowering users.
• Want to be part of an incredibly kind, passionate and capable team of engineers, designers and product managers who are motivated by mission-oriented work.
• Are excited to help establish the design culture and practices of a start-up
• Are eager to learn about capabilities and struggles of the defense and national security industry.
• Believe that exposing and adapting the design process for multi-disciplinary collaboration leads to better products and experience.