Senior Service Designer

The Sr. Service Designer work to map use cases and identify critical touch points where new interaction solutions are packaged under a service platform that supports (or creates) sustainable business models.

The Service Designer primary scope is to focus on off-board applications, delivering services and business frameworks, or facilitating service design exploratory activities, through design thinking workshops and customer journey mappings.

The Service Designer works closely with our client’s businesses and solution delivery partners (internal and external stakeholders), translating business requirements and user needs into meaningful and desirable commercial solutions (primarily in the digital domain).

3+ years’ documented experience in hands-on Service Design development, and/or 5+ years’ documented experience in business or design related creative

environments

Degree in Service Design, or related design or behavioral science discipline.

Ability to plan, structure, and facilitate professional level design thinking workshop for designers and non-designers

Proficient with design and prototyping tools such as Photoshop, Illustrator, InDesign, Adobe XD, Invision and Flinto

Proficient in Agile (SAFE) methodologies and Scrum

Excellent communication and organization skills