Service Designer

Summary

JOB DESCRIPTION

Vertiv seeks a Service Designer to lead the design and improvement of internal digital services and user experiences across GPDO. This role translates business and user needs into scalable service models, journey maps, design systems, and intuitive experiences that improve engineering productivity and business outcomes. The position partners closely with product, engineering, AI, and business teams to advance a design-driven culture.

Key Responsibilities

• Design end-to-end service architectures, experience blueprints, and user journeys.
• Conduct user research, usability testing, stakeholder interviews, and design workshops.
• Create high-fidelity prototypes and user interfaces using modern front-end technologies.
• Establish and govern design systems, component libraries, accessibility standards, and design consistency.
• Partner with AI teams to create effective AI-powered user experiences.
• Define UX metrics and use analytics to drive continuous improvement.
• Maintain design documentation, standards, and knowledge-sharing practices.
• Advocate for human-centered design throughout the product lifecycle.

Experience

• Bachelor’s degree in Service Design, UX, HCI, Interaction Design, Computer Science, or related field.
• 5+ years in service design, UX, or product design.
• Experience with service blueprints, journey mapping, and research-driven design.
• Experience designing interfaces within React-based environments.
• Experience collaborating with Agile software engineering teams.
• Design system governance experience preferred.

Technical Skills

• Expertise in journey mapping, service blueprinting, usability testing, and design facilitation.
• Proficiency with Figma and prototyping tools.
• Familiarity with React, JavaScript, Tailwind, shadcn/ui, and Lucide React.
• Knowledge of accessibility standards (WCAG 2.1) and responsive design.
• Ability to collaborate on front-end code and component-based architectures.

Preferred

• Master’s degree preferred.
• Service design or UX certifications.
• Experience designing AI-enabled experiences and LLM-based interfaces.
• Knowledge of Agile, Jira, enterprise branding, Snowflake, and responsible AI design practices.

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com