Senior Service Designer

What you’ll be doing

Qualification of managed services opportunities

• Support the analysis of customer requirements
• Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue
• Support of customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance

Service Design

• Assess and clarify customer requirements
• Map requirements against Computacenter existing capabilities
• Maximize the opportunities to utilize the Shared Service Factory and other core propositions.
• Consider services outside of our existing capabilities
• Define and communicate requirements for Transition & Transformation
• Working closely and collaboratively with the Solution Manager, assist with the development of the solution/design (technical, operational, commercial)
• Creates costing for developed service across the entire Services area
• Working jointly with Delivery teams, agree to the solution design & costing
• Work as part of a team on larger solutions to ensure that hand over to relevant support organization is successfully completed.
• Creates complex pricing

General

• Embrace and support Computacenter’s mission and core values.

What you have

• Strong experience pricing large, complex IT Infrastructure projects
• Good service understanding of IT Services (Workplace, Data center, Networking & Unified Communications or Cross-functional),
• Good understanding of the IT outsourcing market & competition
• Commercial capability in a business focused IT environment
• Legally eligible to work in the United States
• Ability to build relationships primarily with internal stakeholders and ISP’s
• Ability to communicate effectively at all levels
• Analytical and risk aware approach
• Capable of working under own initiative but can work as a member of a team
• Ability to prioritize own workload
• Personal flexibility & willingness to travel.
• Self-starting and results driven though clear prioritization of deliverables
• Ability to work under time pressure
• Managing and minimizing risk to bid deliverables and ensuring we always have the customer and customer deliverables in mind