Service Designer

Job Description:

Livestreaming support service for service designers/pharmaceutical companies

At our company, which provides digital communication services to medical-related fields using the Internet, you will be in charge of the following operations related to live-streaming support services (to business) for pharmaceutical companies.
・ Customer questionnaire, interview, and analysis
・ Depiction and problem analysis of customer journey (pharmaceutical company head office/branch / MR)
・ Observation and analysis of real operation (delivery site)
・ In-house system (reception-delivery-after-sales) Follow) series of redesign and development lead
・ Realization of UI / UX considering both online/offline sides, operational support
・ Designed in collaboration with CRM and MA
■ The attractiveness of duties:
・ Create opportunities for yourself to take a seat A culture that allows you to lead the business as the main member
・ Realization of an overwhelming customer perspective
・ Challenge to create beautiful services that integrate online/offline
・ Independent venture environment as an in-group startup
・ Business company × B2B × IT
■ Mission:
・ Refine existing services based on customer orientation and sublimate them into services that can provide higher value
・ Redesign the customer experience of existing services and combine the experience with internal and external resources and needs make it happen

Target People

Educational background is not required

<Required work experience>
Those who have any of the following experience
・Experience of service design and product design (whether tangible or intangible)
・ Experience of customer success of Web service for corporations・
Work experience at design consulting firm
・ Facilitation Co-creation support experience by
, practical experience of co-creative methods such as workshops, practical experience
of user research work