Service Designer
Planet Smart City
Planet Smart City is recruiting a Senior Service Designer.
The role will report to Head of Customization Management in the Digital services area and will work in close collaboration with Software developers, Community Managers and UX/UI designers. In this role you’ll be shaping new features of our digital products from concept to user tests, delivering services that will positively impact people and bring value to client’s business.
Responsibilities:
- Performing User Research to collect meaningful insights and to identify new features for our products;
- DesigningUser Journey Maps to highlight pain points and issues that need to be addressed;
- Planning and executing co-creation workshops with stakeholders in order to propose the most viable solution for a given problem;
- Prototyping services to validate ideas and iterate on them;
- Creating Service Blueprint to be presented and delivered;
- Supervising and executing all UX and UI design phases;
- Interacting with the software development team to provide guidelines and features insight;
- Actively supporting user tests.
Experience
- Have 5 years of experience as a user experience/user interface designer or similar role
Education, Skills and Qualifications
A portfolio demonstrating how you work as well as your final deliverables is needed.
Qualifications:
· Bachelor’s or graduate degree in Service Design, User Experience Design, Interaction Design.
Skills/competencies:
· Proficient in English both written and spoken
- Proficiency in User-centered design
- Ability to plan and execure User research, to extract insight and to define Personas
- Proficiency in User journeys and Blueprint mapping
- Experience collaborating with developers to ensure an efficient and high quality build
· Knowledge of Adobe CC Suite; specifically Acrobat, Illustrator, Photoshop
- Wireframing and UX prototyping experience (Invision, XD, Sketch or similar tools)
- Familiarity with SCRUM, Agile or Design Sprint methodologies
- Familiarity with Atlassian tools (Trello)
- Working as part of a team split across multiple locations
Nice-to-Have:
- Experience in Interaction Design
- Basic knowledge of HTML/CSS/React Native
- Knowledge in data visualisation and motion design
Personal qualities:
- Ability to work in a fast-paced environment and with minimum or no guidance
- Comfortable working with different cultures and languages
- Resilient and able to change the course of projects as required
- A leader able to influence the team, peers and the whole organisation
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