Service Designer

With this in mind, we are looking for a Service Designer , a talented, collaborative and creative person.

Within the Experience team of the Innovation area, you will contribute to the development of strategic projects that aim at the end-to-end redesign of the service, product or digital processes, always starting from the customer / end user experience, from his needs and his expectations.

Working in multidisciplinary teams, in close contact with Business Owner, Marketing Specialist and Product Designer, you will deal with:

• Guiding the user experience in terms of defining the Customer Journey, through user research, benchmarking, defining scenarios, contexts of use and personas

• Mapping and overseeing the customer experience as is and to be areas to monitor the voice of customer and identify opportunities for improvement

• Give a tangible impact to the success of our digital products by designing the user experience and defining the user’s contact channels with the Bank;

• Define the KPIs useful for monitoring and optimizing the customer journey

Requirements required:

• Relevant experience of at least 2 years in communication / design agencies or companies, in the digital field (experience in the banking / fintech sector is considered a plus)

• Excellent knowledge of tools for the operational creation of customer journeys, prototypes, wireframes, mockups: Miro, Sketch, Figma (UXpressia is considered a plus).

• Curiosity and passion for the world of digital design, which translates into a constant update on digital and design trends.

• Experience in guiding and applying user-centered design processes;

• Good knowledge or experience in defining and conducting tests and workshops with users

• Ability to propose functional, creative and concrete solutions, which take into consideration not only user feedback but also technical constraints

• Ability to independently follow various projects in parallel, in an iterative and result-oriented perspective

• Ability to work towards goals, getting involved with passion and professionalism

• Attitude to teamwork, with one’s own work team and with the various internal and external stakeholders involved in the project

• Mastery of the English language