Service Designer

Full Time

Banca Sella

With this in mind, we are looking for a Service Designer , a talented, collaborative and creative person.

Within the Experience team of the Innovation area, you will contribute to the development of strategic projects that aim at the end-to-end redesign of the service, product or digital processes, always starting from the customer / end user experience, from his needs and his expectations.

Working in multidisciplinary teams, in close contact with Business Owner, Marketing Specialist and Product Designer, you will deal with:

  • Guiding the user experience in terms of defining the Customer Journey, through user research, benchmarking, defining scenarios, contexts of use and personas

  • Mapping and overseeing the customer experience as is and to be areas to monitor the voice of customer and identify opportunities for improvement

  • Give a tangible impact to the success of our digital products by designing the user experience and defining the user’s contact channels with the Bank;

  • Define the KPIs useful for monitoring and optimizing the customer journey

Requirements required:

  • Relevant experience of at least 2 years in communication / design agencies or companies, in the digital field (experience in the banking / fintech sector is considered a plus)

  • Excellent knowledge of tools for the operational creation of customer journeys, prototypes, wireframes, mockups: Miro, Sketch, Figma (UXpressia is considered a plus).

  • Curiosity and passion for the world of digital design, which translates into a constant update on digital and design trends.

  • Experience in guiding and applying user-centered design processes;

  • Good knowledge or experience in defining and conducting tests and workshops with users

  • Ability to propose functional, creative and concrete solutions, which take into consideration not only user feedback but also technical constraints

  • Ability to independently follow various projects in parallel, in an iterative and result-oriented perspective

  • Ability to work towards goals, getting involved with passion and professionalism

  • Attitude to teamwork, with one’s own work team and with the various internal and external stakeholders involved in the project

  • Mastery of the English language

Milano, Lombardia
Full Time
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