Health

Senior Service Designer

Full Time

Fresenius Medical Care

The Service Designer will have the opportunity to work with our global multidisciplinary product teams to build service offerings for Fresenius multifaceted ecosystem.

The primary responsibilities will include conducting generative discussions with stakeholders to find opportunities for innovation, collaboratively collect requirements during discovery phase, prototype design of enhanced business processes and test innovated solutions.

This role demands gaining deep domain knowledge, services, and product expertise to propose enhanced solutions.

We are looking for effective problem-solver who is resilient, adaptable and flexible when dealing with changes, ambiguity, and possess excellent organizational, communication, interpersonal and teamwork skills.

The position is based in everywhere Italy, with an Italian contract and 100% of remote working and may require up to 15% yearly travel, including domestic and international.
CRITICAL DUTIES AND RESPONSIBILITIES

  • Partner with various stakeholders, including product managers, product owners, technology partners, business analysts and others, to define service requirements and goals.
  • Identify customer and user needs and opportunities for improving customer and user journeys.
  • Lead end-to-end service design projects, from initial generative research to identify areas of improvements and innovations through ideation, prototyping through evaluative research to ensure alignment with users and business needs and their priorities.
  • Conduct user research, usability testing, and customer journey mapping to gain insights into user behaviors, pain points, and preferences.
  • Triangulate and synthesize data from verity of data sources to develop comprehensive understanding of our users and their workflows.
  • Contribute to goals settings to customer experience.
  • Communicate findings and recommendations for improvements.
  • Contribute to products vision and road maps.
  • Develop service blueprints, maps and other visualizations to communicate desired service design.
  • Analyze data and feedback to measure the effectiveness of the service design through customer satisfaction score to make improvements.
  • Map out processes and services to look areas of improvements and optimizations.
  • Propose solving design challenges that may hinder our customer experiences.
  • Serve as a Human Centered Design and User Experience ambassador across entire organization.
  • Conduct and participate in design reviews and feedback sessions.
  • Mentor and coach junior designers.
  • Stakeholder management.
  • Stay informed and updated with the latest UX trends and industry standards.
  • Perform other related duties as assigned.

REQUIREMENTS

  • Bachelor or Master degree in Human fields, Industrial/Product Design, Cognitive/Experimental/ Behavioral Psychology, Anthropology, or related fields (or equivalent professional experience).
  • 5+ years’ experience in Service Design for large-scale enterprise solutions.
  • High level technical knowledge in development methodologies, design, and project implementation.
  • Be able to recognize and distinguish value-add, strategic activities verses “busy work.”
  • solid understanding of UX processes, tools, and templates.
  • Working knowledge Figma.

NB: FOR THE SELECTION PROCESS A PORTFOLIO LINK OF WORKS IS REQUIRED

SKILLS & PERSONAL TRAITS

  • Proactive, self-learner, self-directed and self-motivated.
  • Strong business acumen;
  • Persuasive storytelling and influence;
  • Poised under pressure; able to think on one’s feet.
  • Highly organized and detail oriented.
  • Strong written, verbal, visual communication and interpersonal skills.
  • Ability to work under tight schedules and multi-task.
Location
Cremona, Italy
Type
Full Time
Industry
Health
Apply for Job

Job Details

Date Posted
28/05/2024
Status
Active
Location
Cremona, Italy
Industry
Health
Type
Full Time
Position
Senior
Job Expiry
July 27, 2024
Salary
unspecified
Apply for this job

More jobs at Fresenius Medical Care

We haven't found any other jobs at Fresenius Medical Care.


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in Italy


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from Italy

Senior Service Designer

LexDo.it Srl

job location
Milan, Italy
industry
Agency / Consultancy

Senior UX/Service Designer

Italgas

job location
Milan, Italy
industry
Utilities

Junior Service/Business Designer

Plenitude

job location
Milan, Italy
industry
Utilities

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down