Service Designer

Full Time


Activities and ownership:

Reporting to the Product Manager, you will:

  • Knowing how to mediate between the needs of the end user, value for the business and technical feasibility in the design phase
  • Plan and execute UX Research activities, such as workshops, interviews and surveys, to ensure you bring to market the right solutions for the target audience;
  • Design customer journey maps to identify current user experience pain points and find opportunities to improve products and services;
  • Understand the needs of end users and key stakeholders of other ENGIE teams, translating them into written requirements, flows and design of relevant and differentiating experiences compared to the competition;
  • Support the UX/UI design team in the creation of wireframes, prototypes and mockups, adopting an iterative approach aimed at testing and evolving solutions;
  • Support user testing activities with the UX research team, identifying objectives, analyzing findings and proposing interventions to be carried out to improve digital products and services;
  • Design the Service Blueprint allowing the Product Owner to identify all the interactions to be activated within the organization;
  • Design service blueprints allowing the Product Owner to map the IT systems and teams impacted by the service design;
  • Contribute to the digitization of offers on the ENGIE website through its updating in terms of content and user experience;
  • Coordinate the team of designers and developers and management of partners / suppliers;
  • Proactively participate in complex bid launch and digitization projects;
  • Carry out scouting and benchmarking activities on products and services on the market, to identify trends, partners and innovation opportunities
  • Support the monitoring of project times, costs and KPIs;
  • Produce project reports

We are looking for a person who has the following requirements:

Hard skills:

  • In-depth knowledge of service and interaction design
  • Skills in UX Research and knowledge of the most popular UI Design patterns
  • Previous experience of at least 3 years as a UX Strategist or Service Designer, preferably in agencies or digital consultancy companies;
  • Excellent ability to create service blueprints, lo-fi wireframes, information architectures, user journeys
  • Good knowledge of the main design and prototyping tools (ie Sketch, Figma), collaborative design tools (ie Miro, Mural) and Analytics tools (ie Google Analytics, Adobe Analytics)
  • Knowledge of project management principles, Agile methodology (Kanban) and office package (MS Word, Excel, PowerPoint)
  • Knowledge of project management tools such as Jira and Confluence appreciated
  • Good knowledge of the English language

Soft skills:

  • User-centric and systemic approach;
  • Interest in innovation, approach to the creative process with design thinking;
  • Ability to interpret consumer behavior evolved in the digital age;
  • Curiosity and willingness to change;
  • Relational and negotiation skills, in particular with business and IT stakeholders;
  • Willingness to work in teams, including interdisciplinary and international ones;
  • Autonomy and proactivity in carrying out the assigned activities;
  • Management of tasks assigned in terms of priorities;
  • Goal orientation;
  • Ability to express abstract concepts clearly;
  • Accuracy and attention to detail.
Milano, Lombardia
Full Time
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