Service Designer

Activities and ownership:

Reporting to the Product Manager, you will:

• Knowing how to mediate between the needs of the end user, value for the business and technical feasibility in the design phase
• Plan and execute UX Research activities, such as workshops, interviews and surveys, to ensure you bring to market the right solutions for the target audience;
• Design customer journey maps to identify current user experience pain points and find opportunities to improve products and services;
• Understand the needs of end users and key stakeholders of other ENGIE teams, translating them into written requirements, flows and design of relevant and differentiating experiences compared to the competition;
• Support the UX/UI design team in the creation of wireframes, prototypes and mockups, adopting an iterative approach aimed at testing and evolving solutions;
• Support user testing activities with the UX research team, identifying objectives, analyzing findings and proposing interventions to be carried out to improve digital products and services;
• Design the Service Blueprint allowing the Product Owner to identify all the interactions to be activated within the organization;
• Design service blueprints allowing the Product Owner to map the IT systems and teams impacted by the service design;
• Contribute to the digitization of offers on the ENGIE website through its updating in terms of content and user experience;
• Coordinate the team of designers and developers and management of partners / suppliers;
• Proactively participate in complex bid launch and digitization projects;
• Carry out scouting and benchmarking activities on products and services on the market, to identify trends, partners and innovation opportunities
• Support the monitoring of project times, costs and KPIs;
• Produce project reports

We are looking for a person who has the following requirements:

Hard skills:

• In-depth knowledge of service and interaction design
• Skills in UX Research and knowledge of the most popular UI Design patterns
• Previous experience of at least 3 years as a UX Strategist or Service Designer, preferably in agencies or digital consultancy companies;
• Excellent ability to create service blueprints, lo-fi wireframes, information architectures, user journeys
• Good knowledge of the main design and prototyping tools (ie Sketch, Figma), collaborative design tools (ie Miro, Mural) and Analytics tools (ie Google Analytics, Adobe Analytics)
• Knowledge of project management principles, Agile methodology (Kanban) and office package (MS Word, Excel, PowerPoint)
• Knowledge of project management tools such as Jira and Confluence appreciated
• Good knowledge of the English language

Soft skills:

• User-centric and systemic approach;
• Interest in innovation, approach to the creative process with design thinking;
• Ability to interpret consumer behavior evolved in the digital age;
• Curiosity and willingness to change;
• Relational and negotiation skills, in particular with business and IT stakeholders;
• Willingness to work in teams, including interdisciplinary and international ones;
• Autonomy and proactivity in carrying out the assigned activities;
• Management of tasks assigned in terms of priorities;
• Goal orientation;
• Ability to express abstract concepts clearly;
• Accuracy and attention to detail.