Retail service design jobs

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The retail industry is going through big changes, and service designers are helping

Spotless, a service design agency in the UK, has for example a wide range of case studies of how service design helped retailers. Big retailers like Waitrose, Boots, Pizza express, Argos, Brother and many others have used Service Design to improve their customer experience.

The retail sector isn't one of the biggest service design job offering industry. Nevertheless, we see that more and more retailers internalize service design skills. For example, Tesco has a group of service designers, as we can see it from their Service Design playbook.