Media service design jobs

Service designers can help media companies improve their customer and viewer experience.

TV, newspapers, magazines and other media offerings aren't part of the most demanding industries for service design jobs.

Nevertheless, we can see the impact that service design has on the media industry in the collaboration between media companies and service design agencies. For example, the service design agency Engine helped Virgin media get a 28 point increase in transactional NPS or Net Promoter Score.