Insurance service design jobs

The insurance industry is one of the industries that started early one to use service design methods in order to improve both the customer experience and the internal processes.

We can see this through the different case studies. We can see that for example with the work that Livework did already in 2010 with the Norwegian insurance company Gjensidige.

Insurance companies are in a way the perfect playground for service designers. Insurances offer intangible products that people can't touch or see, and therefore much of the design process is focused in making the interactions, processes and informations clearer and simpler for the customers.