Service Designer

Designation: Service Designer

Location: Delhi

Experience: 2-4 years

 Educational Qualifications:

Bachelors or Masters Degree in Product Design / Service Design /
Interaction Design / Digital Design / User Experience Design / Social Design / Strategic Design
Management

 Required Skills & Experience

• Experience in designing systems and services with components of process, digital media,
  products in the health, public service and/or development sector. Your portfolio should
  highlight piloted or implemented service solutions. Experience in designing for and
  implementing health services for low resource settings is most valuable.
• Strategic understanding of the user centered design process, with experience in
  developing and leading teams through tailored design methods for public innovation
  projects. Experience with designing new design tools and methodologies, as well as
  employing established tools for co-design, concept generation and rapid prototyping for
  product and service solutions.
• Experience in designing and conducting ethnographic research and design research in
  rural contexts
• Ability to synthesise data from multiple-perspectives, interpret it in new, relevant and
  actionable ways, and identify patterns to drive creative direction and opportunity and
  solution development
• Ability to communicate insights through powerful and clear information design i.e.
  reports, data visualizations, illustrations, storyboards, photographs, videos and other
  multimedia techniques.
• Innovative problem solving skills demonstrated in day to day management, and the
  ability to handle crisis situations appropriately
• Creative leadership skills in order to manage a multi-disciplinary team, and steer output.
• Superior written and verbal communication, in order to clearly articulate analysis, design
  directions and decisions for quality documentation and reports
• Strong planning and time management skills to lead design teams in delivering projects
  on time & on budget
• Commitment to using creative expertise for development and social change

Key Job Responsibilities

•  Synthesise field data to build strategic frameworks, and provide design direction at a programmatic level, as well as on a day to day basis
• Ensure the project is delivered on time, and facilitate coordination between various
  members of the team.
• Identify key design opportunities based on field insights and provide a rich evidentiary
  basis and stimulus for program decisions such as overall innovation direction, theory of
  change, key evaluation indicators.
• Work beyond just design, in also selling our innovations and services by working in
  tandem with the Business development team to modify designs as per client needs,
  create concise concept notes, and be a design expert in client meetings
• Lead the solution generation process from field driven co-design activities, concept
  creation, field prototyping to user feedback etc
• Design and facilitate collaborative workshops, brainstorming, codesign activities within
  the team, as well as with clients and project partners
• Work closely with relevant team members on creatively packaging design work and
  learnings into narrative documents, reports, presentations, process notes and blogs
• Build and finesse in-team capacity around the design process and ensure clear
  expectation setting for roles and deliverables
• Liaise with partner organisations i.e design advisors, monitoring, learning and evaluation
  teams, implementation partners and clients through the project

Advantages

• Prior experience of working in Public Health
• Experience and comfort in working in low resource and rural environments
• Keen visual design sense
• Proficiency of working with Adobe Creative Suite

 Interested candidates can email their resume, writing samples, and / or portfolios to HR Manager at vihara@vihara.asia