Service Designer

Educational Qualifications

Bachelors or Masters Degree in Product Design / Service Design /

Interaction Design / Digital Design / User Experience Design / Strategic Design

Management

Required Skills & Experience

Strategic understanding of the user-centered design process for innovation projects.

Experience with designing new design tools and methodologies, as well as employing established tools for co-design, concept generation, and rapid prototyping for product and service solutions.

Experience in designing and conducting user and design research.

Design and facilitate collaborative workshops, brainstorming, codesign activities within the team, as well as with clients and project partners.

Ability to communicate insights through powerful and clear information design i.e. reports, data visualizations, illustrations, storyboards, videos, workshops…

Innovative problem-solving skills demonstrated in day to day management, and the ability to handle crisis situations appropriately

Creative leadership skills in order to manage a multidisciplinary team, and steer output.

Superior written and verbal communication, in order to clearly articulate analysis, design directions, and decisions for quality documentation and reports

Strong planning and time management skills to lead design teams in delivering projects on time on budget

Ensure the project is delivered on time, and facilitate coordination between various members of the team.

Work also with the Business Development team to modify designs as per client needs, create concise concept notes, and be a design expert in client meetings.

Work closely with relevant team members on creatively packaging design work and learnings into narrative documents, reports, presentations, process notes, and blogs

Build-in team capacity around the design process and ensure a clear expectation setting for roles and deliverables.

• Start immediately
• Paid full-time position (industry standard)