Service Designer

Job description:

As part of our mandate to create empathetic and innovative products and services the job of the Service Designer is to conceptualize solutions at the intersection of user needs, design and technology. Building on the insights and opportunities that emerge from our user research teams, the Service Designer drives the process of co-creation, and take the lead in elaboration ideas, concepts, journeys, blueprints; drive development and testing of prototypes; develop high quality presentations owns the experience space to deliver best in class products fulfilling user needs. In your role, you will work alongside a cross-functional team of designers, technologists, business leaders, data analysts, supply chain managers and other partners in the pharmaceutical ecosystem to realize memorable digital and physical experiences.

Key Responsibilities:

o  Lead Service Design processes end to end across different projects – design research, analysis and synthesis, ideation, prototyping and delivery.

o  Understand user needs, business requirements and context for innovation through various Design Thinking methods.

o  Passionate about service design and user centred design.

o  An expert in using service design methods and tools and collaborating with other disciplines.

o  Always looking for more effective ways to increase the impact of your work and you have demonstrably created real business impact with it.

o  Capable to manage your own workload and flexible to adapt to changing demands.

o  Co-create innovative concepts and solutions with multiple stake holders such as Design researchers, Interaction designers, Developers, Business Leaders and other process partners in the pharmaceutical ecosystem.

o  Lead and perform customer research; plan, conduct and document interviews; lead workshop planning and facilitation; support “sense-making” and synthesis activities

o  Drive the process of co-creation, and take the lead in elaboration of… ideas, concepts, journeys, blueprints; drive development and testing of prototypes; develop high quality presentations.

Required Experience and Hard Skills:

• Masters in Service Design and have 6+ years of experience or maybe a Bachelors in a related discipline and have 8+years of experience in the field with either an agency or on the “client side”.
• Ability to work both independently and in close co-creation with others; to take decisions when needed and be able to create synergy in a diverse team, with specific roles and towards a common goal.
• Proficient in various software packages plus adeptness at learning new digital tools quickly; an overall affinity with the digital domain
• Ability to be “mentally agile”; to analyze, reframe and think on both a holistic and a detailed level; to think through human and rational lenses, being able to switch between the two, and know when to switch.
• Ability to lead facilitation, and be “on stage” in the context of a stakeholder workshop, training or public talk; ability to capture an audience, persuade and inspire
• Ability to organise one’s own and others’ work efficiently to deliver desired quality and timeliness; ability to juggle tasks and elegantly re-plan when required.
• Above average visual skills; thinking visually and great at visualising and prototyping, with well-developed graphic skills.

Required Soft Skills:

o    Great verbal/written communication in English and other local languages.

o    Storytelling skills with the ability to successfully articulate design concepts to your team and stakeholders.

o    Attention to detail and willingness to apply hands on approach.

o    A team player with proven experience in working with cross functional teams while applying user centred design processes.

• Indicators of creative thinking through write ups, thesis, blogs or other such source.
• Eager to learn and keep up to date with new developments such as new tools, technologies and trends in the design space.
• You are keen to expand your horizon and grow professionally and personally by taking on larger, more demanding and different design challenges. We are looking for curiosity, enthusiasm, energy and a can-do design thinkers mentality.

o    Ability to work within constraints, and adaptability to changing circumstances.