Service Designer

The Service Designer role will lead the design process and strategy for the team working under the direction of the Design Lead will drive the design analysis and solution development process, and will work closely with our design partners. The role also requires liasoning with potential clients, developing design concept notes, and refining already existing designs.

About the project 

With the pandemic, we see a drastic disparity in the uptake of vaccination among the vulnerable, hesitant, and hard-to-reach sections of society. With this in mind as a part of our vaccination efforts, we look to increase the vaccination uptake. We will be working closely with a field implementation partner as well as the district health authorities. Our role is to supplement the field partner’s implementation expertise by contextualizing communication materials, adapting new strategies for mobilization, creating protocols and training for field staff in running sessions sites, as well as documenting learnings that can be utilized in setting up similar programs in other difficult to vaccinate communities.

Designation: Service Designer 

Location: India

Experience: 3-5 years

Educational Qualifications: Bachelors or Masters Degree in Product Design / Service Design / Interaction Design / Digital Design / User Experience Design / Social Design / Strategic Design Management

Required Skills & Experience

• Experience in designing systems and services with components of the process, digital media, products in the health, public service, and/or development sector. Your portfolio should highlight piloted or implemented service solutions. Experience in designing for and implementing health services for low-resource settings is most valuable.
• Strategic understanding of the user-centered design process, with experience in developing and leading teams through tailored design methods for public innovation projects. Experience with designing new design tools and methodologies, as well as employing established tools for co-design, concept generation, and rapid prototyping for product and service solutions.
• Experience in designing and conducting ethnographic research and design research in rural contexts
• Ability to synthesize data from multiple perspectives, interpret it in new, relevant, and actionable ways, and identify patterns to drive creative direction and opportunity and solution development
• Ability to communicate insights through powerful and clear information design i.e. reports, data visualizations, illustrations, storyboards, photographs, videos, and other multimedia techniques. Innovative problem-solving skills demonstrated in day to day management, and the ability to handle crisis situations appropriately
• Creative leadership skills in order to manage a multi-disciplinary team, and steer output.
• Superior written and verbal communication, in order to clearly articulate analysis, design directions, and decisions for quality documentation and reports
• Strong planning and time management skills to lead design teams in delivering projects on time & on budget
• Commitment to using creative expertise for the development and social change

Key Job Responsibilities

• Synthesize field data to build strategic frameworks, and provide design direction at a programmatic level, as well as on a day to day basis
• Ensure the project is delivered on time, and facilitate coordination between various members of the team.
• Identify key design opportunities based on field insights and provide a rich evidentiary basis and stimulus for program decisions such as overall innovation direction, theory of change, key evaluation indicators.
• Work beyond just design, in also selling our innovations and services by working in tandem with the Business Development team to modify designs as per client needs, create concise concept notes, and be a design expert in client meetings
• Lead the solution generation process from field-driven co-design activities, concept creation, field prototyping to user feedback, etc
• Design and facilitate collaborative workshops, brainstorming, codesign activities within the team, as well as with clients and project partners
• Work closely with relevant team members on creatively packaging design work and learnings into narrative documents, reports, presentations, process notes, and blogs
• Build and finesse in-team capacity around the design process and ensure clear expectation setting for roles and deliverables
• Liaise with partner organizations i.e design advisors, monitoring, learning, and evaluation teams, implementation partners, and clients through the project