Service Designer

Summary:

As a Service Designer, you will play a pivotal role in shaping the retail experience, making it more engaging, efficient, and rewarding for our customers. You will use your design expertise to identify opportunities for improvement, conceptualize innovative service solutions, and lead the implementation of these designs across our physical and digital touchpoints.

Key Responsibilities:

• Lead service design projects from conception to implementation, ensuring they meet business goals and enhance customer satisfaction
• Conduct comprehensive research to understand customer needs, behaviors, and experiences across all retail channels
• Develop and iterate on service concepts using a variety of design and prototyping tools
• Collaborate with cross-functional teams, including UX designers, marketers, product managers, and technologists, to integrate service design solutions into our retail operations
• Utilize qualitative and quantitative research methods to validate concepts and measure the impact of service design initiatives
• Present design concepts, prototypes, and strategies to stakeholders, effectively communicating the vision and how it addresses user needs and business objectives
• Stay abreast of the latest trends in service design, retail innovation, and customer experience strategies

Qualifications:

• Bachelor’s degree in Design, Service, Human-Computer Interaction, or a related field. A Master’s degree is preferred
• A minimum of 1 year of experience in service design, UX design, or a similar role, with a proven track record of delivering impactful service design projects
• Strong portfolio showcasing service design work, including process and outcomes
• Proficient in design and prototyping tools (e.g., Adobe Creative Suite, Sketch, InVision)
• Excellent research and analytical skills, with experience in both qualitative and quantitative research methods
• Knowledge of Python and SQL is a plus, enabling the candidate to leverage data analytics and database queries for deeper insights into customer behavior and service optimization
• Exceptional communication and collaboration skills, with the ability to work effectively in a team and influence stakeholders

Values

• Collaboration
• Customer Obsession
• Frugality
• Innovation
• Grit
• Integrity
• Growing Talent