Lead Service Designer

Are you an experienced designer with a strategic mindset and excellent communication and facilitation skills?

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Service Designer (Mid/Senior) with the experience, passion and skills to help us rid the world of crappy design – one project at a time.

We’re looking for a Lead Service Designer to join our fast-paced innovation pod, working cross functionally with business, technology, and product teams to create and test a new service proposition. You’ll be working alongside a venture lead and a creative technologist, collaborating with business functions to drive alignment and buy-in. This is an exciting opportunity to apply service design to shaping new innovative offerings at the intersection of finance and emerging technology. If you’re someone who’s keen to use rapid iteration to navigate a complex problem space, challenge assumptions, and create business impact, we’d love to hear from you.

Would you like to…

· Uncover the competitive landscape and market fit for a new proposition

· Own research methodology and facilitation with users and stakeholders for a deep understanding of the opportunity space

· Demonstrated expertise with systems thinking and creating new optimised ecosystems that balances user, business, and technology priorities

· Challenge existing assumptions with behavioural insight and design expertise to ensure a new proposition that integrates with and augments users’ day-to-day and mental models

· Conduct concept and proposition validation with users and translate actionable insights into the next iteration

· Providing vision and direction to the team and stakeholders throughout the project and create requirements and share best practice

· Work alongside product teams to plan and prioritise features for rollout based on business objectives.

· Work closely with the client’s technical team to push what’s possible, while balancing feasibility of a new offering

· Creatively push existing thinking and patterns to create something differentiated in the market

We would like you to be…

· Previous working experience as a Service Designer for 6+ years

· Demonstrated ability to think critically, hold complexity, and think across many layers of an organisation or service

· Experience working in the financial sector, understanding the nuances of the business

· Experience working closely with emerging technology and technical teams to push innovation

· Comfortable interfacing with and getting buy-in with senior stakeholders

· Creative thinker who is fearless in challenging the status quo

· But who still holds sharp analytical problem thinking to ground creativity in realistic outcomes

· Proactive do-er with excellent organizational and time management skills, comfortable to iterate and pivot quickly

· Outstanding communication, presentation and facilitation skills

· Must able to work from Hyderabad and co-locate at client offices twice a week.

Nice to haves…

· Experience or curiosity with blockchain and how to leverage its capabilities in new ways

· Experience working in startups or using lean startup methodologies to test and iterate at pace

· Comfortable delving into UX / UI design capabilities as the proposition progresses