Telecommunication
Service Designer
Full Time

Telekom HU
We are looking for you to join the team if…
- You are passionate about thoroughly understanding user needs and consider customer feedback to be key to your design process.
- You have experience in service design and are able to effectively apply design thinking methodologies
- Are you able to plan strategically and align long-term goals with user needs?
- Able to create a unified design across systems by taking an E2E approach into account
- Following the principles of inclusive design, you design solutions that are easily accessible and easy to use for all users.
- You can collaborate effectively with business, design and development teams
- You are proactive, not afraid to ask questions and share your opinions
- Are you open to new challenges and continuous learning?
- You know and like to work in a team, but you can also stand your ground independently
- You communicate and present well in English
- Do you have a higher education?
- You use Figma, Miro at a skill level
It is an advantage if…
- You are familiar with agile and iterative working methods
- You are familiar with accessibility practices and guidelines and are able to apply them to design projects
Benefits
- You can use our cafeteria budget for benefits from a given range.
- With our telecommunications discount, we make Telekom services available to you and your family members.
- We provide a high-value, complex TritonLife healthcare service package, which includes, among other things, outpatient and inpatient care, minor and major diagnostic testing, same-day surgery, prevention and screening packages, as well as online and telephone medical consultation options.
- We’ll give you a company laptop and a high-end mobile phone.
- Discounted employee and family rate packages will be available to you.
- You receive a minimum of 25 days of basic leave per year (based on age).
- We offer 15 days of additional leave when you become a father, with 100% pay.
- We provide support within the framework of the Employee Assistance program if there is a problem.
- You can also receive reimbursement for travel expenses related to commuting to work and weekend trips home.
- We provide mentoring support at the beginning as part of a workplace integration program.
- We provide employee life insurance, health offers, and screening programs.
- You can improve your fitness in our gym and on our rooftop treadmill.
- We provide free coffee and tea in our kitchens for your refreshment.
- We organize various programs and events to enrich our everyday lives.
Training opportunities
- Thousands of professional and skill-building materials will be available to you from our extensive digital training palette, including English and German language learning opportunities, even with a native speaker teacher Regular internal training and workshops Access to Percipio and Coursera courses
What project or topic would you be working on?
- planning and coordinating customer processes across digital and offline channels,
- in projects related to the development and introduction of products and services,
- Active participation in the company’s digital transformation projects.
What would be your task?
- Analyze user interactions and design user journeys at every customer service point
- Collaborate with product management and development teams to develop product strategy and design decisions
- Developing and implementing a digital service strategy to ensure an excellent digital experience and efficient online service
- Designing functions and interfaces based on customer research results
- Developing innovative methods and solutions to discover new opportunities and promote the continuous development of the product or service
- Organizing and facilitating workshops and consultations during the planning process
- Working closely with UX/UI and development teams, you ensure coherent design across products and services
- Active participation in customer-centric testing of new processes and functions
- Conducting customer and usability research
Location
Budapest, Hungary
Type
Full Time
Industry
Telecommunication
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