Service Designer
OTP Bank
At OTP Bank, our goal is to provide a wide range of digital and non-digital banking services to our customers. We want our services to provide an outstanding customer experience in Europe as well. We design customer-centric services and products that provide value to both the business and our customers and colleagues. To support these, we are looking for a staff member to work as a Service Design expert.
You are the ideal candidate if:
- you have a degree and at least 2-3 years of Service / UX designer experience
- if you understand both business and developer aspects when representing users
- do you like to make things better and solve problems:
- you have experience in concept creation, design, prototyping and testing of digital interfaces
- I would also be interested in non-digital concept design
- characterized by a structured, complex way of thinking
- you can coordinate tasks / projects – even from the idea to the implementation of the plans
- you have already conducted workshops, even in English
- you can argue for your work, your users, and your solution – even on your own
- you are empathetic, open and have good communication skills
- you even work on your own, but if you have to, ask
- You speak english very well
Advantage if:
- you have already worked according to an agile/lean methodology
- you have service/product owner experience
What will be your job?
You need to represent the user experience and interests in cooperation with business areas, UX / SD agencies, developers, and project managers (PM) / product owners (PO).
Specifically:
- participation, sometimes management (holding a workshop, facilitation) already in the concept creation, be it interfaces, processes, products
- customer trip planning
- primarily designing concepts, processes, and occasional interfaces/wireframes in close collaboration with researchers, related business areas, and the agency
- participation in banking projects, representing a user-centric approach, channeling user needs
- liaising with business areas, developers, and agencies
- participation in user interviews and tests – together with researchers
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