Service Designer

Your tasks will be…

• Gathering and deciphering information and mapping out client business needs, a.k.a. diagnosing the business problem. Don’t worry, we have every resource you need in-house, from subject-matter experts to fine-tuned methods and processes
• Empathizing with customers: you easily put yourself into other people’s shoes and intuitively represent what is best for them. It is a plus if you know how to create personas
• Overseeing complex journeys and flows: you will need to be ready to reign and handle multiple threads, process several pieces of information from various sources, and have lunch at the same time, to make it to the next day
• Utilizing analytical thinking: You’ll need to systematically break down problems into manageable parts, evaluate pros and cons, and organize and interpret data to generate actionable insights. In order to do this, we expect you to have impeccably structured and analytical thinking skills.
• Initiating discussions with clients as well as internal teams to make sure everyone is on the same track and there are no misunderstandings between various project storylines
• Experimenting with ideas and concepts. Ideally, you’ll have the drive to make things tangible, learn, fail with confidence, and iterate quickly
• Creating presentations: Putting complex business concepts and multi-faceted data into a digestible presentation that fits our client’s corporate environment
• Co-facilitating cross-functional collaboration via workshops
• Asking questions. A lot of them. All the time. (Really. Just keep asking.)

What We Expect From You…

• At least 3-4 years of experience in a digital consultancy role, working with international corporate clients.
• Service or strategic UX design experience and general knowledge about its tools and methods
• Good English skills in both speaking and writing: You will need them quite often
• A customer-centric mindset
• An understanding of both agency and client sides and needs
• A good grasp of what it means to be a consultant and a project manager simultaneously
• A cool head and common sense. Ask questions freely and clearly (remember: ask a lot of them), but also keep your project and clients on the right track: always have the big picture ahead of you
• Familiarity with buzzwords like service design, customer journey mapping, UX, content strategy, CRM, marketing automation, customer loyalty, and data science