Senior Service Designer

You can actively contribute to tasks such as:

• Designing and leading the discovery phase of digital or service development projects
• Structuring and interpreting complex problems with multiple stakeholders
• Organizing and conducting research (interviews, observations, workshops)
• Synthesizing and visualizing research results (e.g., journey maps, service blueprints)
• Prioritizing and clarifying development needs for decision-makers
• Facilitating workshops with various professional participants
• Close collaboration with UX, developers, and professional stakeholders

What we expect professionally:

• Experience in Service Design or UX within complex digital projects
• Confident knowledge of discovery and research methodologies
• Experience in leading stakeholder discussions and workshops
• Practice in visual synthesis (journey maps, service blueprints, stakeholder maps, etc.)

Advantageous:

• Experience in large organizational or public administration environments
• Background in project management or business analysis
• Experience in designing digital products or services

We are looking for you if you have:

• Strong communication and facilitation skills
• Structured thinking and ability to work independently
• Systems-level thinking, understanding complex processes and problems
• Agile, solution-focused mindset