Agency / Consultancy
Service Designer (m/w/d)
Archived
Full Time

Samhammer AG
tasks
- As a Service Solution Designer (m / f / d) you will work closely with experts from all areas of the company
- You create the prerequisites so that we can create the best customer service and customer value
- You create processes and ways of thinking that help us to proactively identify and prioritize the challenges facing our clients and customers, and to initiate and implement specific optimizations
- You drive the help desk area forward with innovative projects. This involves a wide variety of topics, such as digital knowledge logistics, self-service portals, smart chatbots, AI-supported dialog scripts, and much more
- Service excellence is our goal. For this we need people like you who are always one step ahead in their heads.
Profile
- You are curious, analytical, and opportunistic
- You are empathetic and experienced in working with customers
- You like to hold the strings in your hand, work with dedication and on your own initiative
- You like to work in a team at eye level and complement it with your expertise
- You are only satisfied when an idea has actually been implemented
- Change and the accompaniment of others in the change motivate you
- You have several years of practical experience in project management or consulting, ideally in the area of process management and / or customer care
We offer
- Modern working environment
- Permanent full-time employment
- Possibility for mobile working
- Secure job in a steadily growing, internationally operating company
- Interesting projects with varied challenges
- Direct and open communication with flat hierarchies
- Individual development opportunities
- Comprehensive health offers
Location
Weiden in der Oberpfalz, BY
Type
Full Time
Industry
Agency / Consultancy
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