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Service Design Jobs
Technology

Service Designer (m/f/d)

Archived
Full Time

Personio

Your tasks and responsibilities will include:

  • Understanding and mapping the Payroll service experiences of all our customers along the value chain.
  • Working closely with user researchers and experts to drive the discovery efforts around Payroll focused topics with technical and compliant complexity.
  • Facilitating collaborative sessions with multidisciplinary teams and actively partnering with all relevant stakeholders.
  • Communicating and envisioning concepts and leading discussions to improve outcomes from a user-centered, system, and business perspective.
  • Support teams to develop practices and rituals to design user-centered services and elevate our system thinking.
WHAT YOU NEED TO SUCCEED
  • You have at least 4 years of experience in Service Design on B2B SaaS solutions.
  • You have a portfolio that demonstrates your experience in human-centered and service design, as well as in depth experience in design thinking and methodologies
  • You have an advanced understanding of information architecture
  • You know how to build workflows and processes that foster a high level of quality and refinement on design outcomes
  • You have experience engaging with Customer Service and Operations teams as internal customers
  • Ability to work within a self-directed and proactive culture
  • You are business-fluent in written and spoken English (German and/or Spanish is a plus)
  • Experience working in a regulated environment (Banking, Insurance, Taxation, etc) preferred but not essential
Location
München, BYGermany
Type
Full Time
Industry
Technology
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