Service Designer

Your tasks

• You are a creative source of inspiration for innovative product and service ideas within our entire DIY ecosystem, you know how to visually present them in strong & meaningful mock-ups and you accompany the process up to the validation of high fidelity prototypes
• You are responsible for the user-centric approach from discovery to evaluation. As a basis for the ideas, you explore the needs of the users, analyze the customer journey and continuously validate the assumptions of the developed solution approaches with user tests
• As a thought leader, you track down relevant trends and technologies in order to uncover potential market opportunities and changes in customer behavior. You assess the commercial and strategic relevance for Contorion and continuously feed the most relevant trends back into the team as fresh impetus for innovative product and service ideas
• You design and moderate co-creation & sprint formats that enable you and your colleagues to jointly develop innovative product and service ideas that result in concrete business opportunities

your profile

• You have at least 3 years of experience with service design, product or UX design, which is underpinned by a meaningful portfolio
• You have strategic vision and are always on the lookout for new trends and technologies and like to think outside the box
• You are experienced in the selection, implementation and analysis of UX research methods
• You master the safe use of common design tools, have a basic technical understanding and can quickly grasp complex relationships and architectures
• You have practical experience in design thinking and the creation of e.g. empathy maps, customer journeys, service blueprints, user story maps, flowcharts, wireframes and prototypes. In addition, you are not afraid to break with principles and approaches and to improvise

What’s waiting for you

If you choose Contorion, then you choose these three points:

Creative exchange and teamwork

• Dynamic environment: work in an international environment together with motivated and highly professional colleagues
• Creative freedom: With us you take on responsibility and can help shape things. We offer you the opportunity to get involved.
• Positive corporate culture: How we work together is very important to us. If you identify with our values ​​of transparency, respect, courage and passion, you’ve come to the right place

Grow together

• Perspective: We want you to keep developing. Not just because you want to, but because Contorion is constantly reinventing itself
• Continuing education offer: educate yourself further in internal and external training courses, in our Management Academy, mentoring offers or via e-learning. You set the agenda