electronics
Service Designer
Archived
Full Time
Bosch Security and Safety Systems
Job Description
- As a Service Designer / Interaction Designer, you will contribute on delivering services that will positively impact our customers and bring added value for our company.
- You will work in an interdisciplinary team to plan, visualize and define new user and service experiences.
- You will draw on a wide range of skills, from research and interaction design to prototyping and implementation support for our DevOps colleagues.
- You understand the end-to-end journeys of our various target groups to enhance the overall UX of our digital offerings.
- Together with our internal and external stakeholders, you will grasp the complex B2B scenarios and simplify them.
- You prepare and execute user research activities.
- In addition, you design customer journey maps.
- In all areas of our company, you create new interaction concepts, with a focus on new digital solutions, such as cloud-based services and customer-facing digital touchpoints.
Qualifications
- Education: University degree in service design, business design or a comparable qualification.
- Personality and working practice: curious and open-minded with strong communication skills. Team player qualities as well as an independent working style. Design-driven and user-centric.
- Experience and knowledge: several years of experience in designing complex service and interaction design systems. Excellent portfolio showcasing design solutions and strategic approaches. Experience in planning and executing user research and designing a user journey map. Experience in planning and conducting co-creation workshops with stakeholders.
- Qualification: use of modern design tools such as AdobeXD and Miro. A background in human factors is desirable. Deep understanding of information design and architecture as well as design thinking and extracting insights.
- Enthusiasm: for prototyping and practical UX, as well as for new technologies and challenges.
- Languages: very good in German and English.
Location
Grasbrunn, BY
Type
Full Time
Industry
electronics
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