Senior Service Designer (m / f / d)

We are one of the largest health insurers in Germany and there are many individual reasons to work for us. But our around 16,000 employees have one thing in common: whoever works for us is committed to the health of millions of customers every day. Because we help people to live healthier lives, ensure the best possible care in the event of illness and support them with prevention.

We continue to develop with this claim. Towards a dynamic company in a digital market, with freedom for new impulses and social responsibility. Our special culture makes it possible: We stand up for one another, across locations, disciplines and career levels. We work together, because only together can we preserve the greatest human good and think health further. Therefore: Find your reason to work for us.

Your tasks:

• As a senior service designer, you are responsible for and coordinate the development of customer-oriented digital products and services
• They inspire with innovative product strategies and fall back on a wide range of design methods, use them as required and adapt the methods to the needs of the project
• To do this, you plan the conception and implementation of research projects using suitable research methods (such as interviews, focus groups, UX testing, surveys, competition monitoring) over the entire product development process
• You set standards in prototyping and develop implementation concepts for handover to IT
• You coach and transfer your service design know-how to other organizational units
• You will work with a multidisciplinary team in an agile and innovative environment

Your profile:

• You have successfully completed a degree, ideally in the field of human factors, design thinking, product design or communication sciences, or you have a comparable qualification
• You have in-depth experience in the development of digital products with a focus on service design, design thinking or user experience design and convince with your broad portfolio
• You have many years of professional experience in the field of digital transformation, digital product development in agencies or start-ups
• You bring a high level of team orientation, didactic skills and communication skills
• You are experienced in stakeholder management and can convincingly represent product innovations in the company