Lead Service Designer

We’re looking for a talented Lead Service Designer to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.

 We want a seasoned ethical designer, always focusing on personal and professional development, so your team will know exactly is required in order for success and have all the tools to deliver. We care about our people over anything else. 

Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users.

Check out how DWP Digital Service Designers do things via the following fascinating blog:
https://dwpdigital.blog.gov.uk/2018/05/01/building-up-our-service-design-community/

You and your role

You’ll be promoting user-centred design and service design on a daily basis as well as working with service teams and business areas on their own portfolios of work and embedding service design into them.

Aligning and leading communication with product owners and policy colleagues to define the user journey, you’ll articulate the vision for products and services.

Supporting strategy decisions, advising on best practice and getting involved with senior stakeholders to identify problematic and challenging areas.

We are especially interested in applications if you have:

• Ability to analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes.

• Evidence of Lead design direction and strong working knowledge of service design in practice as a recognised industry expert.

• A clear understanding of user needs and design services that support their needs.

• Experience of as-is service design and identifying improvement opportunities.

• Ability to analyse research findings, data, insight gathering, critical thinking and concept generation.

Also applications welcome from:

• Experienced interaction or user experience designers – 5 to 15 years.
  

Where You’ll Work

You’ll join us at our easy-to-reach digital hub in Sheffield. The hub is a modern, vibrant workplace that was designed for and by members of our digital community. Here we work at the cutting edge or identity, authentication and verification technologies:

Why identity and trust are so important for DWP’s digital transformation

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £70,102, a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Learning and training opportunities, including coaching, mentoring, events, community meet ups and lots more
• Clear career paths and opportunities to progress

HOW TO APPLY:

For further information and to start an application click apply now. If you would like to discuss this role and our offer contact via InMail.