Agency / Consultancy

Strategic Service Designer – Project Lead

Full Time

User Studio

About the job

You are a passionate, autonomous, curious, confident and enterprising Strategic Service Designer, Project Lead, with 3 to 6 years of experience, with the desire to contribute to the story of a committed agency. You have thoroughly tested your formalization skills and know how to demonstrate their value. You defend the use of design at strategic levels within organizations. Join us !


  1. enjoy juggling multiple topics and types of clients, from small to very large businesses. You succeed in uniting teams with varied skills both client side and agency side, by setting a desirable course .
  2. you like to bring out protean services in a complex environment. As much creative as a tactician , you know how to draw on constraints to formulate creative and realistic proposals by navigating astutely between creative vision and capacities for realization.
  3. have a marked taste for the transmission of skills between designers with multiple specialties and you wish to invest in the development of the agency’s current and future expertise .

What you have just read already makes you want? Here are some details:


  • Structure and implement a service design approach , for large groups, start-ups, communities …
  • Lead the creative direction of innovation projects, manage projects independently, directly with clients
  • Encourage adherence to the project to ensure its internal adoption
  • Represent the agency and its convictions
  • Supervise an internal and external team of designers, sociologists, developers, consultants, etc. in order to achieve the objectives of demanding customers
  • Adopt, test, develop new methods of innovation through design
  • Actively contribute to the design and promotion of offers for customers

Essential skills


Develop and transmit a creative and strategic vision

Feed the creative phases with original inspirations (monitoring of uses, artistic references, etc.)

Map complex ecosystems to promote a holistic approach to a problem

Sketch, draw, design information

Design educational engineering, animation supports and facilitate co-creation workshops

Carry out usage scenarios, user journeys, functional diagrams of a service

Design the right levels of evidencing a concept, whether it is a digital service, a space …

Model and test protean services

Demonstrate and deploy the full value of design in business (strategic vision, rapid formalization, cultural and organizational transformation, clever deployment, etc.)

#project direction

Manage a project, a team, play collectively Adapt to various and multiple interlocutors

Use the right resources, at the right time, to move the project forward

Develop and defend a creative point of view while remaining attentive to that of others Win the support of customers thanks to your leadership and good humor

Pay particular attention to project communication to multiple stakeholders Integrate economic and organizational issues associated with the design of a service

Demonstrate dynamism, initiative, ease in public speaking

Develop a project tactic to navigate the political environment of a project Perfectly master French and English (spoken, read and written)

#internal / agency

Juggle between several projects and prioritize urgently

Bring and enrich the expertise of the agency

Structure and promote a project / sell the design

Support the team from time to time in a transversal manner to help take a step back or formulate recommendations

Appreciated skills

Position multiple innovation approaches (design thinking, agile development, lean startup, etc.) in the markets addressed by the agency

Collaborate with various skills (business model, management, transformation, ethnography) or carry them yourself in your innovation projects

Prototype / finely model digital services (wireframing, scripting of interfaces and UI variations) with expertise on several tools (Figma, Illustrator, Photoshop, Sketch …)

Evaluate the impact of a new service on an experience, a team …

Support designers in the development of their professional trajectory (depending on your experience)

Paris, IDF
Full Time
Agency / Consultancy
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