Senior Service Designer

About the role

We are looking for a Service Designer to work in Tietoevry Care with our customer deliveries Health Village and eHealth solutions for Hospital District of Helsinki and Uusimaa (HUS) and other customers within Finland and the Nordics. The Health Village solution, coordinated by HUS, offers digital healthcare services to citizens and health professionals to involve patients, families and care providers by facilitating smart collaboration and supporting the active involvement of patients in their own care.

When joining Tietoevry Care,  you can influence citizen and patient lives, and the whole society through modern healthcare information technology and digitalization. You can read more about Health Village here https://www.digitalhealthvillage.com/ or in Finnish  https://www.terveyskyla.fi/

To rock this position 

• You are a team player with a self-driven, proactive, innovative, and solution-driven mindset
• You have good knowledge of and experience in using service design methodology and Lean Startup principles
• You are passionate about developing citizen-care-team collaboration and patients’ active involvement in their own care
• You have experience about leading and coaching co-innovation/creation with customers
• You have a process oriented mind and you are able to describe future in-and outpatient/home care processes
• You are able to see the big picture and work in a fast-paced environment with an optimistic approach to challenges.
• You have experience in working according to agile software development practices.
• You appreciate customer experience and satisfaction
• You have Finnish language proficiency

We also appreciate

• Clinical/care related background or experience in working in health care provider organizations
• Studies about care effectiveness/health technology assessment related methodology and research
• Good understanding about possibilities enabled by new digital health/smart care services
• A vision of how preventive, personalized and proactive patient engagement services with data/AI-supportive elements can support and enable rethinking care processes
• Good understanding about possibilities enabled by new digital health/smart care services