Who we are looking for
- Deep understanding of the design-thinking methodology and practical knowledge of human-centered design
- Ability to plan, run and execute research autonomously
- Strong listening, leadership, communication and influencing skills
- Ability to work in a self-directed nature and navigate ambiguity
- Strategic thinker who is value-driven (outcomes over solutions)
- Experience shaping a product vision and value proposition
- Experience working in an Agile environment
- Commercial modelling to support business investment cases
- People management What you offer This is a critical leadership role within the Digital Services team, and we are looking for an individual who is looking to challenge convention as well as raise the bar within the sphere of service and product design.
- You have experience in core service design methods and processes
- Depth of experience in user experience, design research, service design and design strategy
- Passion for creating new methods and practices
- Creative problem-solving skills and a curious mind
