Agency / Consultancy
Senior Service Designer
Archived
Full Time
Helmes
As A Senior Service Designer You will:
- Plan and manage the design research activities, plan and execute system mapping, customer journeys, scenarios and service specifications.
- Analyse research data, by identifying and generating meaningful insights and behavioral patterns.
- Work closely with the clients, product owners, visual and user experience designers – the whole team
- Create, manage and lead the user research and service design process (workshops, strategy documentations, estimations, road mapping
You are a great addition to the team with:
- Minimum of 4+ years experience designing complex service design systems
- Relevant university or vocational school degree
- A background in visual and UX design will be considered a plus
- Full working proficiency in English. Estonian would be a big plus
- Solid background in service and strategic design and still passionate for more human-centered service design and UX challenges.
- Strong skills in conducting and synthesising research, insights and findings and speaking about them to different audiences
- Strong skills in structuring and visualising journey maps, service ideation, concept communication and specification
Location
Tallinn, Estonia
Type
Full Time
Industry
Agency / Consultancy
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