Senior Service Designer

Design services that make sense – and help others grow.

At Česká spořitelna, we’re not just looking for a designer. We’re looking for a leader who understands that design is a tool for change – and that true impact comes through people. You’ll be part of the Individual Financing team in Small Business.

What you’ll do with us:

• Real impact on services for entrepreneurs
  • Design end-to-end services in small business financing.
  • Simplify, digitize, and automate processes that currently slow down clients and colleagues.
  • Translate research and data into concrete solutions.
  • Map customer journeys, create service blueprints, and identify pain points.
• Design as part of decision-making
  • Collaborate in PDE mode (Product–Design–Engineering).
  • Be a partner to both business and engineering.
  • Facilitate workshops and help teams see the bigger picture.

Your role as Chapter Lead – You’re not a manager. You’re a craft leader.

• Coach, mentor, and help other service designers grow.
• Support people in finding their strengths and direction.
• Bring standards into everyday practice (not just slides).
• Connect team needs with competency development.

👉 This role will take up 20–40% of your capacity. The rest, you remain an active designer.

Who we’re looking for:

• A senior designer with breadth
  • Experience in service design + UX/UI.
  • Business understanding and ability to think in context.
  • Ability to translate client needs into concrete solutions.
  • Iterative work style, grounded in data and research.
  • Clear advantage: knowledge of individual financing processes.
• And above all: someone who wants to develop others
  • Passion for mentoring and sharing know-how.
  • Ability to give feedback that drives growth.
  • Influence without formal authority.