Service Designer Fellowship

The objective of the Service Design Fellowship (SDF) is to strengthen our team’s design capabilities to create and launch a new venture with one of our corporate partners. During the SDF you will have the opportunity to be part of a small, elite team of business and design thinkers that will work together to build products and services for the middle class of Latin America.

The journey will kick-off from the startup creation process, providing Fellows with extraordinary insight into early-stage (pre-launch) venture design, where we deploy proprietary methodologies that cover human-centered design, lean prototyping, and experimentation, and business modeling. Fellows will gain first-hand exposure to bringing a venture design into reality and will gain a deep understanding of early-stage prioritization, ops, team building, organization structure, project management, and rapid learning cycles.

Duration: SDF will last 6 months (beginning in August 2020), with the opportunity to extend to full-time employment as part of the Polymath team.

WHO ARE SERVICE DESIGNERS WITHIN POLYMATH?

As a Service Designer you are part of the 0 to 1 talent in the Polymath organization. We need top-caliber service designers to lead the understanding of customer needs, preferences, and behaviors that will help us discover the insights to create impactful products and services. We will count on you to craft the path our users will take and define the various touch-points that shape the experience of the solutions we build.

You will work at the intersection of design and business, alongside Polymath leaders and our corporate partners to build new and disruptive ventures from scratch. You will be fully integrated within a Polymath project, leading all user-centric research and understanding and thereby contributing to steering the direction of the company.

WHO ARE WE LOOKING FOR?

• • 4+ years of working experience
  • Robust experience in Design Projects from a strategic role
  • Experience in high-growth environments is a plus
  • Stellar stakeholder management and communication skills, written and verbal
  • Impact-driven, analytical and creative
  • Great risk appetite and ambition to build big
  • Absolute fluency in English and intermediate Spanish
  • Full-time commitment starting August 2020

On Top Of That, We Are Looking For

• • Growth mindset – You have a deep desire to learn and improve yourself, and have the resilience required to fail, get up and try again
  • Bias to action – You don’t act hastily, but deliberately: you try something out, see if it works, and then try again
  • Ownership – You solve the problem at hand, demonstrate follow-through, and simply put: get things done
  • Day 1 attitude – You never take an expert view and approach each challenge you face with a beginners mindset

WHAT DO YOU NEED TO APPLY?

Show us that you want to build with us! Update your CV, linkedin profile and your portfolio of projects.

For Each Project

Pick at least three projects that you feel more proud of or which you believe best reflect your skillset.

• • Describe the challenge you were set to solve (problem)
  • What was the outcome of the project (solution)
  • How did you get to the solution (process)
  • How was your participation critical to solving the problem – this is where your skills should shine

Be visual and use your own style. Don’t just write up paragraphs describing what happened, use images, videos and/or illustrations to show the process and the solution. Process is as important, or even more, as the solution. It shows how you think and problem solve, so take us through the journey of how you got to the solution.

Projects can be team projects or individual projects. It is best to showcase a combination of both since it shows how you collaborate and how you’re able to make decisions on your own.

Pick what you feel helps us better understand your skillset and who you are. Can’t wait to meet you!

You Can Upload Your Portfolio As

• • a file (in the space of cover letter)
  • or as a link in the last question

Any application that comes without a portfolio will not be considered.