Agency / Consultancy

Senior Service Designer

Archived
Full Time

VILIV

We are looking for a Senior Service Designer Analyst. Design and implement services and products, digital and analog, value proposition, using a user-centered approach, unifying design, communication and technology in a way that generates and enhances memorable experiences for our customers.

Responsibilities:

  • Maintenance and constant updating of our service blueprint, defining the user journey considering the different channels, points of contact and interactions, identifying critical problems and opportunities.
  • Ability to conduct qualitative research using design research techniques.
  • Design and review qualitative research reports.
  • Ability to analyze and synthesize field data to identify key design insights.
  • Creation of presentations and strategic documentation that facilitate understanding and a short, medium and long term vision.
  • Design and facilitate co-creation sessions.
  • Constant research and application of better digital design solutions, new interaction models and emerging technologies to guarantee service/product innovation.

Requirements:

Professional in Design, Design Engineering and related.

– Minimum experience of 4 years as a Service Designer, strategic designer or a similar role.

– Portfolio of design projects.

– Experience design methodologies and user research.

  • Human-centered Design.
  • English B2 onwards.
  • visual representation skills
  • Mastery of service design tools
Location
Medellín, Antioquia
Type
Full Time
Industry
Agency / Consultancy
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