Service/UX Designer

Responsibilities:

• Deepening in quantitative/qualitative research with our client or end users
• Translate both the information obtained from the research phase and the client’s requirements into a concept, and that concept into a “Design Brief” for the UX/UI and PO team
• Know and execute the phases of Design Thinking seeking to build digital products focused on people and with vision
• Generate and/or improve guidelines and guides for each service contact point in digital and non-digital environments
• Master the tools necessary for the redesign of a service: blueprint, customer journey, UX prototypes, storyboards, etc.
• Measure, validate, monitor and iterate: pursue constant optimization, using usability tests and measuring KPIs
• Perform product concept and usability tests
• It is based on Business knowledge to inform and make better Design and experience decisions
• Identify the competition and trends in the sector, knowing how to triangulate them with other sources of information

Academic requirements:

• Professionals in graphic design, industrial, advertising, anthropology or equivalent area
• Certifications in Design, Communication, Design Thinking, Behavior (e.g. Interaction Design, General Assembly, Udemy, UX|UI, CX)
• Lean Courses – Six Sigma – Processes

Required knowledge:

• FIGMA – MIRO
• Agile Methodology
• Design Thinking – Lean UX
• Knowledge of OKR’S and digital metrics
• Microsoft Office :: Excel, Word, Power Point, PDF

Required experience:

• 3 years of experience as UX Service Designer
• 5 years of experience as UX|UI Strategist (Desirable)