Finance

Service/UX Designer

Archived
Full Time

Grupo Ficohsa

Responsibilities:

  • Deepening in quantitative/qualitative research with our client or end users
  • Translate both the information obtained from the research phase and the client’s requirements into a concept, and that concept into a “Design Brief” for the UX/UI and PO team
  • Know and execute the phases of Design Thinking seeking to build digital products focused on people and with vision
  • Generate and/or improve guidelines and guides for each service contact point in digital and non-digital environments
  • Master the tools necessary for the redesign of a service: blueprint, customer journey, UX prototypes, storyboards, etc.
  • Measure, validate, monitor and iterate: pursue constant optimization, using usability tests and measuring KPIs
  • Perform product concept and usability tests
  • It is based on Business knowledge to inform and make better Design and experience decisions
  • Identify the competition and trends in the sector, knowing how to triangulate them with other sources of information

Academic requirements:

  • Professionals in graphic design, industrial, advertising, anthropology or equivalent area
  • Certifications in Design, Communication, Design Thinking, Behavior (e.g. Interaction Design, General Assembly, Udemy, UX|UI, CX)
  • Lean Courses – Six Sigma – Processes

Required knowledge:

  • FIGMA – MIRO
  • Agile Methodology
  • Design Thinking – Lean UX
  • Knowledge of OKR’S and digital metrics
  • Microsoft Office :: Excel, Word, Power Point, PDF

Required experience:

  • 3 years of experience as UX Service Designer
  • 5 years of experience as UX|UI Strategist (Desirable)
Location
Bogotá, Bogota, Colombia
Type
Full Time
Industry
Finance
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