Senior Service Designer

Job Description

In this role, you have the opportunity to

As a Service Design Consultant with People Research qualities with the Shanghai Design studio you work as part of a multi-disciplinary team to stimulate the creative process with new ideas and input.

You are responsible for

• Apply user centered design methods and generate insights that inspire and inform innovative design which could be in the form of products, services, strategies, processes or experiences.
• Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service.
• Be a hands-on UX design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
• Manage multiple stakeholder needs, interests, priorities and expectations effectively and sensitively.
• Are able to represent and defend the customer’s needs in internal and external meetings with stakeholders and thereby ensuring the proposition elements key to the customer will be taken up in the final product.
• Articulate the insights and stories behind the strategy and concepts we design in service blue prints or experience flows/customer decision journeys
• Plan, facilitate and lead co-creation activities with users, customers, internal stakeholders and external partners to co create new strategies and services.

You are a part of

Established in 1925, Philips Design is one of the longest-established design organizations in the world. It has studios across the globe – in Amsterdam, Eindhoven, Andover, Cambridge, Haifa, Foster City, Seattle, Hong Kong, Bangalore, Shanghai, and Singapore – and a creative force of some 500 professionals. In addition to more conventional design-related skills, the team includes disciplines as diverse as psychology, cultural sociology, anthropology, and trend research. We strive to understand people’s latent “needs” as well as their “wants,” and then to identify differentiated and unique propositions. The quality of Philips Design’s creative work is reflected in the many design awards received every year for concepts and solution in the lifestyle, lighting, and healthcare sectors.

To succeed in this role, you should have the following skills and experience

• You have a Bachelor or Master degree in product/ interaction/service design or related fields.
• You have 5+ years’ relevant experience in service design, UX design or design research.
• You have a good understanding of agile development processes and lean start up approach.
• You have strong influencing, negotiation and communication skills, both written and verbal in Chinese and English.
• Proven expertise and talent in service design, UX design or design research and for your specific competency and capability, references preferred.
• A good understanding of the interrelation between the design of services and business models.
• A natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team.