Service & Experience Designer

At Accenture Interactive, Service & Experience Design are at the heart of our design process. Our service and experience designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences across digital and physical channels.

The work:

As a Service & Experience Designer you will support interaction design and service design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Contribute to service and experience design activities, including client workshops, user interviews, and creative brainstorms.
• Collaborate with our strategy, business design, and product design teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.
• Participate in a user-centered design process that spans all phases of development, from framing a service opportunity to coordinating service delivery implementation.
• Explain, discuss, and justify design decisions eloquently to team members and to clients.
• Contribute to Service and Experience design deliverables such as behavioural customer segmentation, experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows.
• Plan, design, facilitate, and synthesize workshops.
• Advance the practice of Service and Experience Design as a discipline and practice, contributing to building and pulling in state-of-the-art methods from external and internal expertise.
• Be a service and human-centered design ambassador within Accenture and the broader design community, attending and helping to plan studio and community events, workshops, and conferences.

Qualifications