Service Designer, Innovation Team

Why join us?
Our fast-growing Innovation team is dedicated to exploring, identifying and validating new opportunities to deliver value to our pension members and retirees. We are a team of highly collaborative research and design experts driven to create a world-class pension experience for members, and protect OMERS from a disruptive future using all the tools in the innovation toolkit.

As the Service Designer, you will be an expert in the practical and creative application of design thinking tools and methodologies, with the goal of improving or developing new products, processes, experiences or services. You bring people together to surface deep stakeholder needs and requirement and deliver exceptional end to end experiences as a result.

When you work for us, you could have access to a pension for life with the OMERS defined benefit plan. Click the badge to see if you are eligible and to find out more.

As a member of this team, you will be responsible for

• Supporting or leading design facilitation sessions of cross-functional teams to capture, evaluate, and merge divergent ideas to create a better product, process, experience or service.
• Working closely with the research team to distill member insights into actionable concepts that can be evaluated and prioritized against business objectives and member needs.
• Creating journey maps to visualize the processes that different stakeholders go through in order to accomplish a goal, clearly articulating each step with various degrees of detail and insight.
• Conceiving and articulating entirely new value propositions that sync with member challenges and business objectives.

To succeed in this role, you have

• A university/college degree with a focus in design, strategic foresight and innovation, or equivalent practical experience.
• Experience in service design, growth or innovation strategy from a large organization or leading consultancy.
• Experience in workshop facilitation and stakeholder management.
• Vast experience in visual communication on deliverables such as presentations, journey maps, storyboards, service blueprints, etc.
• A thorough grasp of human-centred design and innovation frameworks, methodologies, tools and processes across all areas including insight, commercials, and design.
• A critical thinking and entrepreneurial mindset (startup thinking, problem solver, forward thinking, comfortable dealing with ambiguity).

The Innovation Team is constantly evolving, and your role may evolve with it. OMERS is committed to helping you learn and grow alongside us.

Our story

About Omers

Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with $97 billion in net assets as at December 31, 2018. A jointly sponsored pension plan, with 1,000 participating employers, OMERS invests and administers pensions on behalf of almost half a million active and retired members. OMERS members include union and non-union employees of municipalities, school boards, transit systems, electrical utilities, emergency services and children’s aid societies across Ontario. Contributions are funded equally by members and employers. OMERS has employees in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe – originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate. For more information on OMERS, visit www.omers.com .OMERS is committed to having a workforce that reflects the communities in which we live and work. Diversity and Inclusion at OMERS means we respect and value the broadest range of experiences, geographies, gender, ethnicities and perspectives as key elements of our culture. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise if you require accommodation.