Service Designer

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Come join our best-in-class Experience Design Team!

We are looking for passionate, ever-curious designers to help us shape the way design is done at Manulife/John Hancock. If you are a designer who always looks for ways to improve the world around you, then we want you!

We are looking for:

• A problem-solver with ideas that challenge the ordinary – and the drive to bring them to life.
• A designer with a strategic mind-set and excellent communication and facilitation skills.
• A designer with knowledge of Service Design to apply systems-thinking to complex problems.
• An excellent storyteller who can communicate ideas, concepts and designs to all levels of the company.
• A designer who understands the digital technology and can speak to technologists

You will:

• Lead UX conversations across all stages of a project, translating research insights into memorable user experiences.
• Conduct interviews, ideation sessions, and co-creation workshops with business partners, subject matter experts and customers, for all stages of a project.
• Create Service Blueprints and Customer Journeys to understand, improve and implement seamless, coherent customer experiences.
• Take a lead role in design to produce fresh, relevant prototypes, experiences and processes in both early and late stages of development.
• Collaborate continuously with front-end development.
• Work comfortably in an agile environment.

Requirements for this position are as follows:

• This is a mid-senior level position.
• This role will work with engineers and developers regularly and should be able to speak their language and have a good understanding of how back-end and front-end technologies work.
• Degree in Design or closely related discipline, or equivalent work experience.
• Must be well-versed in user-centered design methods and techniques. Design thinkers welcome!
• Experience in a client-facing roles and working with teams on large-scale, long-term projects.
• Ability to gracefully handle multiple projects in a time sensitive environment.
• Proficiency with user research, particularly with a lean approach.
• Visual design skills, including experience using Sketch, Adobe Suite, Axure and/ or similar.
• Systems thinking is highly desirable.

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.