Service Designer

The Nova Scotia Digital Service (NSDS) branch of the Department of Service Nova Scotia & Internal Services is a leader in client focused service delivery. This branch is responsible for all NS Government departments, agencies, boards and commissions’ technology services and support as well as supporting the NS Health Authority and IWK.

The scale and scope of what NSDS does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. The Province’s technology and business teams become more intertwined as new opportunities present themselves.

Tell us your story. Do not go unnoticed. Explain why you are a winning candidate. Think “NS Digital Services” if you crave meaningful work and want to create change like we do.

Reporting to the Manager of Human Centered Service Design, as the Program Admin Officer IV (Service Designer), you will one of a few Service Designers tasked with bringing a human side to the technology of government.

Assuming a leadership role, you lead the charge for developing services that are based off user input, meet business needs and are measurable, accessible and secure. In addition, you work closely with government departments to provide user input and trusted guidance for their technical projects and work efforts.

In this position, you understand all phases of the system development life cycle and perform tasks ranging from user interviews, wireframing and usability testing. You also play a key role in the evolution of the human centered service design practice and processes so that the practices and approaches used by this team can be adopted by other government bodies and groups.

To be successful in this role, you have graduated from a recognized university with a Bachelor of Arts degree in Design, plus a minimum of three (3) years related experience, or graduated from a recognized Information Technology Diploma program in addition to three and a half (3.5) years’ experience, or an equivalent combination of training and experience.

You hold exceptional inter-personal skills and are effective at building positive and trusted client relationships and collaborating with project partners.  You possess superior written and verbal skills which ensure effective leadership and direction. Interviewing, analysis and report writing skills are also critical for this position.

You have a solid understanding of design and user research methodologies and are comfortable working in an agile environment.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as  Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.

This is a permanent full-time position based in Halifax.

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
• Countless Career Paths for Nova Scotians.
• Department Specific Flexible working schedules.