Service Designer

WHY JOIN THE TEAM?

In times not so long ago, all it took to stand out was a product that makes you dream. Unparalleled looks, unmatched technical characteristics and the thrill provided by the throttle – that was all the pitch. But the world is changing, and so are expectations. If we rely only on the intrinsic strength of our products, we will miss out on a new generation of drivers and the renewed growth they represent. To convince them, we need to approach them where, when and how they prefer.

While our exceptional teams of engineers and designers continue to create award-winning products, another team will unearth new business opportunities focused not on the products, but rather on the customer experience. This group will be part of the brand new BRP-X incubator: for experiences that enhance driving. The incubator will be isolated from the daily activities of the company; his role will be to focus exclusively on developing, testing and executing projects that will make our products more accessible, improve the customer experience and create new revenue streams.

We are looking for a Service Designer (Customer Experience Design) capable of delivering tangible results. The incumbent will participate in a variety of projects that will fuel our experience and accessibility transformation efforts. He will actively work with the leaders of different teams to think outside the box. For example, the BRP-X program could address themes such as experiences, new customer projects, tailored access, our new adventure brand Uncharted Society and related innovation projects.

The incumbent will be part of a stimulating team and will work closely with internal and external partners from various disciplines. We are looking for a charismatic and creative person with a good team spirit who will know how to make their role unique and to use their excellent entrepreneurial and collaborative skills.

YOUR MAIN FUNCTIONS

• Use a rapid prototyping process to create artifacts.
• Plan, support and lead services focused on Creative Design and Design Sprint.
• Lead the research process and user interviews.
• Encourage innovation within the team and the company.
• Participate in change management activities and communication strategy.
• Keep abreast of news and trends in the field of innovation.

YOUR PROFILE

• Bachelor’s degree in an appropriate discipline.
• Five years of experience in service design and customer experience.
• Rapid prototyping skills.
• Design-driven approach and knowledge of practical processes an asset.
• Excellent understanding of business challenges and customer experience, and the ability to prioritize and communicate them.
• Demonstrated ability to work in an agile environment and adopt a rapid cycle of trial and error.