Service Designer

POSITION SUMMARY

Disco Innovation Studio is looking for a human-centred Service Designer who believes that understanding and applying the motivations and behaviors of people leads to better, smarter, and stronger user experiences. Part strategic thinker and part design nerd, our ideal candidate will pair their passion for creating engaging visual communication, with an innate knack for infusing depth and nuance into planning the end-to-end journey of a product. A team-player who thrives in a creative and collaborative environment, our Service Designer will feel just as comfortable talking clients through the design process and facilitating workshops, as they do mapping user journeys and experiences or imagining solutions to the toughest challenges. This role will have immediate impact, help us push the envelope in user experience design, and play an active role in our company’s growth story.

Our team at Disco Innovation Studio believes that intentionally infusing balance and inspiration into our workday is essential for us to be able to do our best work. A day in the life with us at the KWENCH office might have you starting your day conducting user research and delivering a mid-morning workshop, jumping into a lunchtime fitness class at the on-site KWENCH studio, grabbing an iced coffee at the cafe downstairs, then diving into an afternoon strategy session to develop a client’s service journey map. Working remotely? Feel confident that you’ll be encouraged to take a quick yoga break between meetings and include your furry family members on our team calls.

We work in an inclusive and collaborative environment where everyone is treated with respect. In all the work that we do, we strive to bring equity and inclusion in our recommendations, designs, and behaviours. For this position, it is important that the candidate also align with these values.

KEY RESPONSIBILITIES

• Managing the end-to-end journey of a product, from initial problem discovery through to end delivery for the client
• Full cycle strategy including user research, gap analysis and journey mapping
• Developing visual communications and infographics including presentation materials, service blueprints, user journey maps, and a wide breadth of other user experience design artefacts
• Client management and engagement
• Planning and facilitation of workshops, seminars, and presentations
• Championing strategic design thinking and human-centred design in every project

QUALIFICATIONS

EXPERIENCE:

• 3+ years of experience in Service Design, Strategic UX Design, and/or as a Product Owner/Manager
• Certification in UX Design, IxD or Service Design would be considered an asset
• Training in user research, visual design, or UI design would be considered an asset
• A strong portfolio that clearly demonstrates strengths in both UX and visual design skills
• Experience working on a development team that uses agile processes
• Experience managing client relationships
• Experience creating, developing, and executing facilitation and planning workshops
• Fluency in combining stakeholder goals with research to design a captivating visual story
• Experience developing visual communications and infographics that are citizen-centred
• A strong ability to remain nimble and responsive to a fast-paced and competitive industry, while consistently producing high quality work for clients
• Comfortable working with limited direction and ambiguity in project requirements
• Experience working with small, dynamic, teams with an entrepreneurial mindset

PERSONAL QUALITIES:

• Consistently think outside of the box to push the envelope with user experience design
• Bring energy, enthusiasm and a creative outlook to the table when solving problems and tackling challenges
• Be innately driven, with a growth-focused mindset, and a strong desire to learn and improve
• Possess the aptitude for learning and applying new digital technologies and tools
• Default to curiosity in all aspects of your work and within personal interactions
• Take pride in detail-oriented communication, relationship-building, and organization
• Be receptive to feedback, willing to learn and embrace continuous improvement
• Enjoy working collaboratively while also being comfortable working independently
• Be resourceful and show initiative when untangling ambiguous project requirements
• Take ownership of your work, doing what is needed without being asked, and following through
• Contribute to a positive work environment valuing respect, professionalism and fun!